Doculabs Blog

Top 5 Reasons to Modernize Your CCM Platform Now

Over the last five years, many firms have looked at replacing their legacy CCM systems but chose not to follow through for a variety of reasons. The main reason these projects didn’t move forward is... […]

Is Natural Language Processing Ready for Content Authoring?

Natural Language Generation (NLG) is a hot topic and seems to be popping up in increasing areas of our lives. Alexa, Siri, customer service chatbots, and automated text messages provide information... […]

Product Conferences: Great Opportunities to Provide Input

I had a chance to meet with customers recently in Toronto during OpenText Enterprise World. All of them were excited to hear about product announcements and roadmaps to enable them to solidify their... […]

The Customer Communications Management (CCM) Landscape

The customer communications management (CCM) landscape has been evolving from a static communications platform to a true multi-channel customer engagement and experience ecosystem. While some have... […]

Office 365 Licensing for Information Governance

Information formation governance has unique needs for enterprise content management software, including analytics, reporting, and monitoring. While Microsoft Office 365 is rapidly becoming the... […]

The Expanding Enterprise Content Management (ECM) Landscape

There is no shortage of enterprise content management (ECM) technology, and the market continues to expand — particularly in the cloud space. There are too many solutions to cover in one blog post,... […]

How Huge is “Huge” When It Comes to CCM Migration Costs?

Migration and conversion to a new publishing or customer communications management (CCM) platform can be very expensive for most organizations. […]

OpenText Offers Update on Direction for xPression

Recently some of our clients have approached us with speculation that OpenText is planning to retire the xPression product line, asking for help to revisit their publishing platform roadmaps. There... […]

Taking the Middle Road with File Analytics Software: The Honda Approach

There are three approaches you can take with file analytics software: using free tools, expensive best-of-breed solutions, or a hybrid approach. This video covers the hybrid option—what Practice... […]

Everything You Know About Selecting Enterprise Software Is Wrong: Here’s How To Do It Right

As both a buyer and as a consultant, I’ve been involved in software selection for 18 years, helping buyers find the right product for their needs. I’ve seen CIOs make snap decisions with little to no... […]