Over the last five years, many firms have looked at replacing their legacy CCM systems but chose not to follow through for a variety of reasons. The main reason these projects didn’t move forward is... […]
Natural Language Generation (NLG) is a hot topic and seems to be popping up in increasing areas of our lives. Alexa, Siri, customer service chatbots, and automated text messages provide information... […]
I had a chance to meet with customers recently in Toronto during OpenText Enterprise World. All of them were excited to hear about product announcements and roadmaps to enable them to solidify their... […]
The customer communications management (CCM) landscape has been evolving from a static communications platform to a true multi-channel customer engagement and experience ecosystem. While some have... […]
Information formation governance has unique needs for enterprise content management software, including analytics, reporting, and monitoring. While Microsoft Office 365 is rapidly becoming the... […]
There is no shortage of enterprise content management (ECM) technology, and the market continues to expand — particularly in the cloud space. There are too many solutions to cover in one blog post,... […]
Migration and conversion to a new publishing or customer communications management (CCM) platform can be very expensive for most organizations. […]
Recently some of our clients have approached us with speculation that OpenText is planning to retire the xPression product line, asking for help to revisit their publishing platform roadmaps. There... […]
There are three approaches you can take with file analytics software: using free tools, expensive best-of-breed solutions, or a hybrid approach. This video covers the hybrid option—what Practice... […]
As both a buyer and as a consultant, I’ve been involved in software selection for 18 years, helping buyers find the right product for their needs. I’ve seen CIOs make snap decisions with little to no... […]