Most people don’t think twice about the document archive in their organization. It’s like water and electricity to your home – it’s just there and it works. So why consider changing it? Doculabs... […]
Doculabs clients are trying to determine if they should be moving their CCM platforms to the cloud. Just about all CCM vendors have cloud offerings, but you’d better look closely to decide which is... […]
If you’ve decided to begin the planning process for moving to the cloud, what’s out there to choose from? For this post, we review four different options: […]
In a previous post, I outlined the three questions you should ask before doing a file analytics project. In this post, I’m going to go into a little more detail on the second question “Why am I doing... […]
Over the last five years, many firms have looked at replacing their legacy CCM systems but chose not to follow through for a variety of reasons. The main reason these projects didn’t move forward is... […]
Natural Language Generation (NLG) is a hot topic and seems to be popping up in increasing areas of our lives. Alexa, Siri, customer service chatbots, and automated text messages provide information... […]
I had a chance to meet with customers recently in Toronto during OpenText Enterprise World. All of them were excited to hear about product announcements and roadmaps to enable them to solidify their... […]
The customer communications management (CCM) landscape has been evolving from a static communications platform to a true multi-channel customer engagement and experience ecosystem. While some have... […]
Information formation governance has unique needs for enterprise content management software, including analytics, reporting, and monitoring. While Microsoft Office 365 is rapidly becoming the... […]
There is no shortage of enterprise content management (ECM) technology, and the market continues to expand — particularly in the cloud space. There are too many solutions to cover in one blog post,... […]