For most of our clients COVID -19 is not just a health crisis. It is also a test of business continuity and ability for employees to work effectively from anywhere – which has proven that many... […]
We’ve been helping a number of clients recently in modernizing their approach to forms and data capture – think paper or PDF forms in which a customer enters data to provide instructions or authorize... […]
Natural Language Generation (NLG) is a hot topic and seems to be popping up in increasing areas of our lives. Alexa, Siri, customer service chatbots, and automated text messages provide information... […]
Intelligent Process Automation and Robotic Process Automation Need Business Process Management There’s a lot of excitement and confusion over innovations in process automation. The latest may be the... […]
Digital transformation is a hot buzzword these days. And, like all buzzwords, digital transformation is often misunderstood. People rarely appreciate what it takes to truly digitally transform their... […]
Subject matter experts Lane Severson and Rich Medina offer predictions and recommendations for digital transformation in 2019: […]
Customers are the lifeblood of any organization, and customer communications management (CCM) fuels that relationship. As we look forward to 2019, we predict a further expansion of CCM systems into... […]
It’s 2019. According to Gartner, enterprise content management has been dead for nearly two years. IBM took second to OpenText in Gartner's most recent Magic Quadrant. IBM has been crying “foul”... […]
Doculabs hosted its third robotic process automation (RPA) summit a little earlier this year. The good news is that we now see several early RPA adopters succeeding with their efforts. […]
When I was a graduate student at Notre Dame, I was shocked by the lack of interdisciplinary knowledge among my professors. I soon discovered that it wasn’t just a problem in my program of study.... […]