We’ve been helping a number of clients recently in modernizing their approach to forms and data capture – think paper or PDF forms in which a customer enters data to provide instructions or authorize... […]
The Western Energy Institute’s Annual Meeting in Carlsbad, California had (as usual) great programming on the future of the utilities industry. The opening keynote speaker, Disney’s former head of... […]
Almost all firms are working on digital transformation strategies across many aspects of their business. Most are working on streamlining and automating processes to eliminate lag time and poor... […]
Natural Language Generation (NLG) is a hot topic and seems to be popping up in increasing areas of our lives. Alexa, Siri, customer service chatbots, and automated text messages provide information... […]
In May of this year I delivered the keynote at the Document Strategy Forum in Anaheim, CA. My topic? The Death of the Document. […]
Insurance and financial services firms are making great progress on their digital transformation journeys, particularly as it relates to online transactions and transactional forms. The combination... […]
Many of our clients are busy planning their move to the cloud by migrating their employees and enterprise content to Office 365. But often, executive pressure on the IT organization to move quickly... […]
Digital transformation is a hot buzzword these days. And, like all buzzwords, digital transformation is often misunderstood. People rarely appreciate what it takes to truly digitally transform their... […]
Subject matter experts Lane Severson and Rich Medina offer predictions and recommendations for digital transformation in 2019: […]
Customers are the lifeblood of any organization, and customer communications management (CCM) fuels that relationship. As we look forward to 2019, we predict a further expansion of CCM systems into... […]