Doculabs Blog

How Huge is “Huge” When It Comes to CCM Migration Costs?

Migration and conversion to a new publishing or customer communications management (CCM) platform can be very expensive for most organizations. […]

OpenText Offers Update on Direction for xPression

Recently some of our clients have approached us with speculation that OpenText is planning to retire the xPression product line, asking for help to revisit their publishing platform roadmaps. There... […]

Don't miss early registration savings for DSF '19

Document Strategy Forum (DSF) - the premiere conference and expo for high-level business executives focused on enterprise communications and information management strategies - will be held May 7 –... […]

Five Customer Communications Management Trends in 2019: Cloud Migration, Behavior Analytics, End-to-End Digital Experiences, Greater Customer Access, and Improved Customer Experience

Customers are the lifeblood of any organization, and customer communications management (CCM) fuels that relationship. As we look forward to 2019, we predict a further expansion of CCM systems into... […]

Information Management Basics at DSF ‘18

Information management and governance is a constantly changing field. Here, in the first two days of the conference, we’re producing a track and presenting sessions that cover the most up-to-date... […]

Fixing the Marketing Content Lifecycle: Part 2 - Address the Challenges

In Part 1 of this two-part series, I reviewed many of the challenges that organizations (particularly financial services firms) face regarding how they manage content associated with their marketing... […]

Facebook’s Failure and How that Relates to GDPR

We all felt disgusted and disturbed when we learned our Facebook user data could have been harvested to target specific political audiences in the last U.S. presidential election. Sadly, this breach... […]

CCM in 2018: New Uses, New Requirements

No surprise: Looking toward customer communications management (CCM) in 2018, we expect to see a continued focus on digital over paper where outbound communications are concerned. […]

A Look Back at ECM 2017: New Entrants Take Center Stage

In 2017, the market for enterprise content management (ECM) continued to turn away from the major players toward newer entrants. In many ways, 2017 saw the bigger, traditional ECM vendors losing... […]

Collaboration in the Insurance Industry

We’ve had a number of recent engagements looking at the future of collaboration in the insurance sector, specifically P&C and Life. What we mean by “collaboration” is primarily electronic document... […]