Doculabs Blog

Focus on Objectives When Capturing CCM Metrics

Are you struggling to justify your customer communications management (CCM) program investment, your capital expenditure needs for new technology, or considering a major content refresh to improve... […]

Product Conferences: Great Opportunities to Provide Input

I had a chance to meet with customers recently in Toronto during OpenText Enterprise World. All of them were excited to hear about product announcements and roadmaps to enable them to solidify their... […]

The Customer Communications Management (CCM) Landscape

The customer communications management (CCM) landscape has been evolving from a static communications platform to a true multi-channel customer engagement and experience ecosystem. While some have... […]

Task Automation and Process Automation: Where Each Technology Fits

Intelligent Process Automation and Robotic Process Automation Need Business Process Management There’s a lot of excitement and confusion over innovations in process automation. The latest may be the... […]

The End of the Document?

In May of this year I delivered the keynote at the Document Strategy Forum in Anaheim, CA. My topic? The Death of the Document. […]

Dynamic Forms Design: Addressing Conflicts Between UX and Backend Processing

Insurance and financial services firms are making great progress on their digital transformation journeys, particularly as it relates to online transactions and transactional forms. The combination... […]

How Huge is “Huge” When It Comes to CCM Migration Costs?

Migration and conversion to a new publishing or customer communications management (CCM) platform can be very expensive for most organizations. […]

OpenText Offers Update on Direction for xPression

Recently some of our clients have approached us with speculation that OpenText is planning to retire the xPression product line, asking for help to revisit their publishing platform roadmaps. There... […]

Don't miss early registration savings for DSF '19

Document Strategy Forum (DSF) - the premiere conference and expo for high-level business executives focused on enterprise communications and information management strategies - will be held May 7 –... […]

Five Customer Communications Management Trends in 2019: Cloud Migration, Behavior Analytics, End-to-End Digital Experiences, Greater Customer Access, and Improved Customer Experience

Customers are the lifeblood of any organization, and customer communications management (CCM) fuels that relationship. As we look forward to 2019, we predict a further expansion of CCM systems into... […]