Doculabs Blog

7 Best Practices for Migrating to Cloud-Based CCM: Essential Guidance

Cloud-based CCM offers opportunities to be faster and more flexible, while also converting from a predominantly fixed cost structure to a variable cost model. In this guide we present migration... […]

Streamline Your Customer Data Collection for a Better Customer Experience [Webinar Replay]

I enjoyed putting being one of the speakers for the first webinar Doculabs ever ran on its own. Working with FormHero's Art Harrison, FormHero's Co-Founder and Chief Growth Officer, to pull together... […]

Want Great Customer Experiences in Insurance and Finance? Focus on Digitization Efforts

Paper has moved from the way business is documented to an annoyance when paper documents continue to be at the center of business process. Paper processes suck away our time and a business'... […]

Should Big Capture Operations Use AI Engines like Amazon Textract for Intelligent Capture?

Most of our large financial services clients are trying to introduce intelligent capture into their high volume capture operations. They want to deploy AI and machine learning-based capabilities for... […]

What You Should Do Now to Minimize Future Operations Disruption for your Workforce (and Could Have Done Before COVID-19)

For most of our clients COVID -19 is not just a health crisis. It is also a test of business continuity and ability for employees to work effectively from anywhere – which has proven that many... […]

Overcoming Obstacles to Forms Simplification and Digitization

We’ve been helping a number of clients recently in modernizing their approach to forms and data capture – think paper or PDF forms in which a customer enters data to provide instructions or authorize... […]

What if your workforce was distributed overnight?

Never are the holes in an organization's program more exposed then when an unplanned crisis occurs, such as public health crises, natural disasters, cyber outages, etc. Recently, because of the... […]

Our Top 4 Reasons for Forms Modernization

At Doculabs we’ve seen an uptick in the number of clients who are actively executing on their forms modernization strategies. Insurance, financial services and banking clients are looking for major... […]

CCM Directions for the Roaring ‘20s

As nearly all analysts make their prediction of what’s to come in 2020 regarding customer communications management (CCM) technologies, let’s take a look at it not from the vendor perspective but... […]

Is it Time to Archive in the Cloud?

Most people don’t think twice about the document archive in their organization. It’s like water and electricity to your home – it’s just there and it works. So why consider changing it?  Doculabs... […]