Doculabs clients are trying to determine if they should be moving their CCM platforms to the cloud. Just about all CCM vendors have cloud offerings, but you’d better look closely to decide which is... […]
The Western Energy Institute’s Annual Meeting in Carlsbad, California had (as usual) great programming on the future of the utilities industry. The opening keynote speaker, Disney’s former head of... […]
Over the last five years, many firms have looked at replacing their legacy CCM systems but chose not to follow through for a variety of reasons. The main reason these projects didn’t move forward is... […]
Almost all firms are working on digital transformation strategies across many aspects of their business. Most are working on streamlining and automating processes to eliminate lag time and poor... […]
Are you struggling to justify your customer communications management (CCM) program investment, your capital expenditure needs for new technology, or considering a major content refresh to improve... […]
I had a chance to meet with customers recently in Toronto during OpenText Enterprise World. All of them were excited to hear about product announcements and roadmaps to enable them to solidify their... […]
The customer communications management (CCM) landscape has been evolving from a static communications platform to a true multi-channel customer engagement and experience ecosystem. While some have... […]
Intelligent Process Automation and Robotic Process Automation Need Business Process Management There’s a lot of excitement and confusion over innovations in process automation. The latest may be the... […]
In May of this year I delivered the keynote at the Document Strategy Forum in Anaheim, CA. My topic? The Death of the Document. […]
Insurance and financial services firms are making great progress on their digital transformation journeys, particularly as it relates to online transactions and transactional forms. The combination... […]