Doculabs Blog

6 Challenges When Preparing for Content Cleanup

Every organization needs to clean up their content — to comply with laws and regulations concerning record keeping and privacy, for example, or to keep relevant content findable for end users. Yet,... […]

Product Conferences: Great Opportunities to Provide Input

I had a chance to meet with customers recently in Toronto during OpenText Enterprise World. All of them were excited to hear about product announcements and roadmaps to enable them to solidify their... […]

The Customer Communications Management (CCM) Landscape

The customer communications management (CCM) landscape has been evolving from a static communications platform to a true multi-channel customer engagement and experience ecosystem. While some have... […]

Task Automation and Process Automation: Where Each Technology Fits

Intelligent Process Automation and Robotic Process Automation Need Business Process Management There’s a lot of excitement and confusion over innovations in process automation. The latest may be the... […]

5 Reasons You Need an Information Governance Program

Ask anyone involved in records management, information management, IT, InfoSec, Privacy, Legal, or Compliance whether their organization needs an Information Governance (IG) program, and they’ll... […]

The End of the Document?

In May of this year I delivered the keynote at the Document Strategy Forum in Anaheim, CA. My topic? The Death of the Document. […]

Dynamic Forms Design: Addressing Conflicts Between UX and Backend Processing

Insurance and financial services firms are making great progress on their digital transformation journeys, particularly as it relates to online transactions and transactional forms. The combination... […]

Office 365 Licensing for Information Governance

Information formation governance has unique needs for enterprise content management software, including analytics, reporting, and monitoring. While Microsoft Office 365 is rapidly becoming the... […]

Quantifying Return on Privacy Spend - 6 Criteria

The cost of privacy efforts is one of the most intractable categories of business spend. Most of the savings a firm can realize for their significant expenditures is akin to “what’s the color of the... […]

The Expanding Enterprise Content Management (ECM) Landscape

There is no shortage of enterprise content management (ECM) technology, and the market continues to expand — particularly in the cloud space. There are too many solutions to cover in one blog post,... […]