Most people don’t think twice about the document archive in their organization. It’s like water and electricity to your home – it’s just there and it works. So why consider changing it? Doculabs... […]
Tom Roberts
Doculabs clients are trying to determine if they should be moving their CCM platforms to the cloud. Just about all CCM vendors have cloud offerings, but you’d better look closely to decide which is... […]
If like others, you’re beginning to consider a cloud option for your future ECM operations, don’t underestimate the level of due diligence and planning required to start that effort. Everyone is at a... […]
Over the last five years, many firms have looked at replacing their legacy CCM systems but chose not to follow through for a variety of reasons. The main reason these projects didn’t move forward is... […]
Almost all firms are working on digital transformation strategies across many aspects of their business. Most are working on streamlining and automating processes to eliminate lag time and poor... […]
Are you struggling to justify your customer communications management (CCM) program investment, your capital expenditure needs for new technology, or considering a major content refresh to improve... […]
The customer communications management (CCM) landscape has been evolving from a static communications platform to a true multi-channel customer engagement and experience ecosystem. While some have... […]
Insurance and financial services firms are making great progress on their digital transformation journeys, particularly as it relates to online transactions and transactional forms. The combination... […]
Customers are the lifeblood of any organization, and customer communications management (CCM) fuels that relationship. As we look forward to 2019, we predict a further expansion of CCM systems into... […]
No surprise: Looking toward customer communications management (CCM) in 2018, we expect to see a continued focus on digital over paper where outbound communications are concerned. […]