Optimizing the claims process is critical for controlling operating costs, increasing working capital, and improving customer satisfaction. But many insurance companies struggle to make significant... […]
Rich Medina
Other than signing up for an insurance plan, the most common interaction customers have with insurance companies is submitting a claim. If your claims process is broken or even slightly off, you’re... […]
For many businesses, growth brings challenges with records management and over-retention of information. Some large organizations now have hundreds of information systems and thousands of... […]
Process mining software is designed to analyze logs and other data from processes in order to identify process improvement and automation opportunities. For content-centric processes in particular,... […]
Some of our clients have CM8 (IBM Content Manager) and are planning to migrate off, but are uncertain of what questions to ask, how to plan, and what target ECM or “content services” system they... […]
In the last three years, enterprise capture has been undergoing a transformation, incorporating greater amounts of artificial intelligence to birth what’s now often called “intelligent capture.” Even... […]
This post is for you if your organization must retain and supervise social media and e-communications, or even if you are only trying to reduce the risk of exploding internal and external social... […]
It’s clear several months into COVID-19 that not all organizations have adjusted well to the new remote work conditions. A few months ago we outlined four things you could do to minimize the... […]
Most of our large financial services clients are trying to introduce intelligent capture into their high volume capture operations. They want to deploy AI and machine learning-based capabilities for... […]
Vendors and organizations have been trying to apply artificial intelligence (AI) to records management and related information governance (IG) activities since the 1990s, always with disappointing... […]