In recent months, we’ve had the opportunity to work with several financial services firms that are moving forward on strategies to use outsourced service providers to digitize and automate their... […]
Joe Fenner
In many of the organizations we work with today, the model for records and information management (RIM) is highly distributed. Usually there is a centralized RIM function, but too often it plays only... […]
Over the past few years, we've seen many clients neglect their customer communications management (CCM) environment. These clients have fallen several versions behind when it comes to CCM solutions.... […]
Many of the clients we work with have distributed IT organizations, with specific IT groups dedicated to the individual lines of business they serve. From an enterprise content management (ECM)... […]