We’ve been helping a number of clients recently in modernizing their approach to forms and data capture – think paper or PDF forms in which a customer enters data to provide instructions or authorize... […]
Joe Fenner
In recent months, we’ve had the opportunity to work with several financial services firms that are moving forward on strategies to use outsourced service providers to digitize and automate their... […]
In many of the organizations we work with today, the model for records and information management (RIM) is highly distributed. Usually there is a centralized RIM function, but too often it plays only... […]
Over the past few years, we've seen many clients neglect their customer communications management (CCM) environment. These clients have fallen several versions behind when it comes to CCM solutions.... […]
Many of the clients we work with have distributed IT organizations, with specific IT groups dedicated to the individual lines of business they serve. From an enterprise content management (ECM)... […]