At the beginning of this century, management teams in many IT organizations shifted their focus to improving business continuity. After the devastating attacks of September 11, 2001, companies... […]
For most of our clients COVID -19 is not just a health crisis. It is also a test of business continuity and ability for employees to work effectively from anywhere – which has proven that many... […]
We’ve been helping a number of clients recently in modernizing their approach to forms and data capture – think paper or PDF forms in which a customer enters data to provide instructions or authorize... […]
Never are the holes in an organization's program more exposed then when an unplanned crisis occurs, such as public health crises, natural disasters, cyber outages, etc. Recently, because of the... […]
At Doculabs we’ve seen an uptick in the number of clients who are actively executing on their forms modernization strategies. Insurance, financial services and banking clients are looking for major... […]
Vendors and organizations have been trying to apply artificial intelligence (AI) to records management and related information governance (IG) activities since the 1990s, always with disappointing... […]
Doculabs has a different perspective than analysts and vendors when we think about predictions for the new year. We consider the roles of both users and providers of the technologies and are most... […]
You’ve read countless predictions for ECM in 2020. Here are the two that matter the most. As a principal consultant at Doculabs I spend most of my time working with clients in insurance, financial... […]
As nearly all analysts make their prediction of what’s to come in 2020 regarding customer communications management (CCM) technologies, let’s take a look at it not from the vendor perspective but... […]
Some of our most advanced clients in information management and information governance (IG) have spent three or more years building out IG capabilities. They are now beginning to seriously provide... […]