Recently I read an article in Harvard Business Review titled How Consultants Project Expertise and Learn at the Same Time. The authors focused on how young management consultants (typically used by... […]
Natural Language Generation (NLG) is a hot topic and seems to be popping up in increasing areas of our lives. Alexa, Siri, customer service chatbots, and automated text messages provide information... […]
Are you struggling to justify your customer communications management (CCM) program investment, your capital expenditure needs for new technology, or considering a major content refresh to improve... […]
Recently I've noticed many organizations are undertaking major content cleanup efforts, but most don’t know where or how to start. There’s a lot of fear that these large efforts won’t be as... […]
Every organization needs to clean up their content — to comply with laws and regulations concerning record keeping and privacy, for example, or to keep relevant content findable for end users. Yet,... […]
I had a chance to meet with customers recently in Toronto during OpenText Enterprise World. All of them were excited to hear about product announcements and roadmaps to enable them to solidify their... […]
The customer communications management (CCM) landscape has been evolving from a static communications platform to a true multi-channel customer engagement and experience ecosystem. While some have... […]
Intelligent Process Automation and Robotic Process Automation Need Business Process Management There’s a lot of excitement and confusion over innovations in process automation. The latest may be the... […]
Ask anyone involved in records management, information management, IT, InfoSec, Privacy, Legal, or Compliance whether their organization needs an Information Governance (IG) program, and they’ll... […]
In May of this year I delivered the keynote at the Document Strategy Forum in Anaheim, CA. My topic? The Death of the Document. […]