Recently I've noticed many organizations are undertaking major content cleanup efforts, but most don’t know where or how to start. There’s a lot of fear that these large efforts won’t be as... […]
Every organization needs to clean up their content — to comply with laws and regulations concerning record keeping and privacy, for example, or to keep relevant content findable for end users. Yet,... […]
I had a chance to meet with customers recently in Toronto during OpenText Enterprise World. All of them were excited to hear about product announcements and roadmaps to enable them to solidify their... […]
The customer communications management (CCM) landscape has been evolving from a static communications platform to a true multi-channel customer engagement and experience ecosystem. While some have... […]
Intelligent Process Automation and Robotic Process Automation Need Business Process Management There’s a lot of excitement and confusion over innovations in process automation. The latest may be the... […]
Ask anyone involved in records management, information management, IT, InfoSec, Privacy, Legal, or Compliance whether their organization needs an Information Governance (IG) program, and they’ll... […]
In May of this year I delivered the keynote at the Document Strategy Forum in Anaheim, CA. My topic? The Death of the Document. […]
Insurance and financial services firms are making great progress on their digital transformation journeys, particularly as it relates to online transactions and transactional forms. The combination... […]
Information formation governance has unique needs for enterprise content management software, including analytics, reporting, and monitoring. While Microsoft Office 365 is rapidly becoming the... […]
The cost of privacy efforts is one of the most intractable categories of business spend. Most of the savings a firm can realize for their significant expenditures is akin to “what’s the color of the... […]