Doculabs Blog

Are you paying your consultants to learn on the job?

Recently I read an article in Harvard Business Review titled How Consultants Project Expertise and Learn at the Same Time. The authors focused on how young management consultants (typically used by... […]

Is Natural Language Processing Ready for Content Authoring?

Natural Language Generation (NLG) is a hot topic and seems to be popping up in increasing areas of our lives. Alexa, Siri, customer service chatbots, and automated text messages provide information... […]

Focus on Objectives When Capturing CCM Metrics

Are you struggling to justify your customer communications management (CCM) program investment, your capital expenditure needs for new technology, or considering a major content refresh to improve... […]

Developing Goals & Requirements for a Successful Content Cleanup Project

Recently I've noticed many organizations are undertaking major content cleanup efforts, but most don’t know where or how to start. There’s a lot of fear that these large efforts won’t be as... […]

6 Challenges When Preparing for Content Cleanup

Every organization needs to clean up their content — to comply with laws and regulations concerning record keeping and privacy, for example, or to keep relevant content findable for end users. Yet,... […]

Product Conferences: Great Opportunities to Provide Input

I had a chance to meet with customers recently in Toronto during OpenText Enterprise World. All of them were excited to hear about product announcements and roadmaps to enable them to solidify their... […]

The Customer Communications Management (CCM) Landscape

The customer communications management (CCM) landscape has been evolving from a static communications platform to a true multi-channel customer engagement and experience ecosystem. While some have... […]

Task Automation and Process Automation: Where Each Technology Fits

Intelligent Process Automation and Robotic Process Automation Need Business Process Management There’s a lot of excitement and confusion over innovations in process automation. The latest may be the... […]

5 Reasons You Need an Information Governance Program

Ask anyone involved in records management, information management, IT, InfoSec, Privacy, Legal, or Compliance whether their organization needs an Information Governance (IG) program, and they’ll... […]

The End of the Document?

In May of this year I delivered the keynote at the Document Strategy Forum in Anaheim, CA. My topic? The Death of the Document. […]