Doculabs Blog

Stop Asking the Wrong Questions

The Western Energy Institute’s Annual Meeting in Carlsbad, California had (as usual) great programming on the future of the utilities industry. The opening keynote speaker, Disney’s former head of... […]

Getting things done: 5 common organizational roadblocks

I’ve worked in corporate America for nearly 20 years — both on the inside (in IT and line of business functions) and the outside (as a consultant) — and one thing has been true for those two decades:... […]

Top 5 Reasons to Modernize Your CCM Platform Now

Over the last five years, many firms have looked at replacing their legacy CCM systems but chose not to follow through for a variety of reasons. The main reason these projects didn’t move forward is... […]

Content Disposition: Do You Have to Be Right to be Defensible?

I recently took part in a working session with the legal team from a Fortune 100 firm and their outside counsel to finalize a process for deleting content that belonged to employees who had left the... […]

Making CCM Part of Your Digital Transformation Strategy - 5 Tips

Almost all firms are working on digital transformation strategies across many aspects of their business. Most are working on streamlining and automating processes to eliminate lag time and poor... […]

Are You Paying Your Consultants to Learn on the Job?

Recently I read an article in Harvard Business Review titled How Consultants Project Expertise and Learn at the Same Time. The authors focused on how young management consultants (typically used by... […]

Is Natural Language Processing Ready for Content Authoring?

Natural Language Generation (NLG) is a hot topic and seems to be popping up in increasing areas of our lives. Alexa, Siri, customer service chatbots, and automated text messages provide information... […]

Focus on Objectives When Capturing CCM Metrics

Are you struggling to justify your customer communications management (CCM) program investment, your capital expenditure needs for new technology, or considering a major content refresh to improve... […]

Developing Goals & Requirements for a Successful Content Cleanup Project

Recently I've noticed many organizations are undertaking major content cleanup efforts, but most don’t know where or how to start. There’s a lot of fear that these large efforts won’t be as... […]

6 Challenges When Preparing for Content Cleanup

Every organization needs to clean up their content — to comply with laws and regulations concerning record keeping and privacy, for example, or to keep relevant content findable for end users. Yet,... […]