Doculabs Blog

Process Mining Can Help Reduce Process Friction in the Insurance Claims Process

Optimizing the claims process is critical for controlling operating costs, increasing working capital, and improving customer satisfaction. But many insurance companies struggle to make significant... […]

We Are Proud to Announce a Solution to Optimize the Execution of the Insurance Claims Process

By using data exposed via Celonis process mining, the Claims Execution Solution takes the guesswork out of identifying process status and, based on Doculabs' decades of experience, suggests... […]

The Claims Process Mining Story: What Insurance Companies Need to Know

The claims process is a critical component of customer retention and satisfaction. Insurance companies need insights into how their processes are working to ensure the claims process is as... […]

Streamline Your Customer Data Collection for a Better Customer Experience [Webinar Replay]

I enjoyed putting being one of the speakers for the first webinar Doculabs ever ran on its own. Working with FormHero's Art Harrison, FormHero's Co-Founder and Chief Growth Officer, to pull together... […]

Want Great Customer Experiences in Insurance and Finance? Focus on Digitization Efforts

Paper has moved from the way business is documented to an annoyance when paper documents continue to be at the center of business process. Paper processes suck away our time and a business'... […]

How to Optimize the Insurance Claims Process

Other than signing up for an insurance plan, the most common interaction customers have with insurance companies is submitting a claim. If your claims process is broken or even slightly off, you’re... […]

How to Records-Enable "All" of Your Information Systems

For many businesses, growth brings challenges with records management and over-retention of information. Some large organizations now have hundreds of information systems and thousands of... […]

How to Evaluate and Select the Best Process Mining Solution

Process mining software is designed to analyze logs and other data from processes in order to identify process improvement and automation opportunities. For content-centric processes in particular,... […]

Camundacon 2020 - Next Generation Process Management Session Summary

I had the opportunity to participate in Camunda’s fall world-wide user conference — Camundacon. I co-presented with Stephen Donovan from Fidelity Investments, a customer of ours. Our session focused... […]

The Process Mining Opportunity Within Financial Services and Insurance

This post explains how the new process mining methodology and tools can help you analyze, optimize, migrate, and monitor your content-centric processes. […]