Doculabs Blog

Top 5 Reasons to Modernize Your CCM Platform Now

Over the last five years, many firms have looked at replacing their legacy CCM systems but chose not to follow through for a variety of reasons. The main reason these projects didn’t move forward is... […]

Content Disposition: Do You Have to Be Right to be Defensible?

I recently took part in a working session with the legal team from a Fortune 100 firm and their outside counsel to finalize a process for deleting content that belonged to employees who had left the... […]

Making CCM Part of Your Digital Transformation Strategy - 5 Tips

Almost all firms are working on digital transformation strategies across many aspects of their business. Most are working on streamlining and automating processes to eliminate lag time and poor... […]

Are You Paying Your Consultants to Learn on the Job?

Recently I read an article in Harvard Business Review titled How Consultants Project Expertise and Learn at the Same Time. The authors focused on how young management consultants (typically used by... […]

Is Natural Language Processing Ready for Content Authoring?

Natural Language Generation (NLG) is a hot topic and seems to be popping up in increasing areas of our lives. Alexa, Siri, customer service chatbots, and automated text messages provide information... […]

Focus on Objectives When Capturing CCM Metrics

Are you struggling to justify your customer communications management (CCM) program investment, your capital expenditure needs for new technology, or considering a major content refresh to improve... […]

Developing Goals & Requirements for a Successful Content Cleanup Project

Recently I've noticed many organizations are undertaking major content cleanup efforts, but most don’t know where or how to start. There’s a lot of fear that these large efforts won’t be as... […]

6 Challenges When Preparing for Content Cleanup

Every organization needs to clean up their content — to comply with laws and regulations concerning record keeping and privacy, for example, or to keep relevant content findable for end users. Yet,... […]

Product Conferences: Great Opportunities to Provide Input

I had a chance to meet with customers recently in Toronto during OpenText Enterprise World. All of them were excited to hear about product announcements and roadmaps to enable them to solidify their... […]

The Customer Communications Management (CCM) Landscape

The customer communications management (CCM) landscape has been evolving from a static communications platform to a true multi-channel customer engagement and experience ecosystem. While some have... […]